LEITWIND Customer Care:

No worries, everything included.

With the LEITWIND Full Service Contract, LEITWIND handles all the operation and maintenance issues; this contract includes three main areas:

• Field service
• 24/7 remote monitoring
• Spare parts management

Moreover, the contract covers up to 97% of the technical support to ensure maximum wind farms profitability.

Field service area focuses on 3 main activities:
1. Ordinary maintenance works aimed at improving the reliability through a pro active approach.
2. Extraordinary maintenance works including activities necessary to resolve reliability issues in the most efficient way, in response to a system malfunction.
3. Retrofit projects focused at improving the functioning of the plant. These projects are carried out once an action plan has been defined and subsequently approved by the Engineering team.

Our CMS (Central Monitoring Station) is active 24 hours a day. When a problem occurs on a wind turbine, the CMS immediately takes action to solve it remotely. If the problem cannot be fixed this way, the CMS will contact the WTO (Wind Turbine Operation) department, which will find the solution and organise the on-site intervention.

Materials are acquired, planned and handled based on logistics activities. All LEITWIND warehouses are connected with each other and managed from the main warehouse, which carries out a quality check of the materials before supplying them.

It is LEITWIND's priority to ensure that our customers achieve maximum production with minimum downtime. In order to provide additional security and to share some of the risk with the customer, LEITWIND Full Service contracts guarantee technical availability of up to 97%.