LEITWIND Customer Care: Products

Almost all owners of LEITWIND wind turbines also choose to sign an O&M contract with LEITWIND for customised service and maintenance, even on turbines they do not supply themselves.

SERVICE HOTLINE
+39 0472 727 000

Administration and offers

customer.care@leitwind.com
+39 0472 727607




O&M Contract

No worries, everything included.

With the LEITWIND O&M Contract, LEITWIND handles all the operation and maintenance issues; this contract includes three main areas:
  • Field service
  • 24/7 remote monitoring
  • Spare parts management
Moreover, the contract covers up to 97% of the technical support to ensure maximum wind farms profitability.

Are you looking for an operation and maintenance contract for your wind turbine? Contact us at customer.care@leitwind.com and we will provide the most suitable solution for you.







 
 
 
 

Field SERVICE

Field service area focuses on 3 main activities:
1. Ordinary maintenance works aimed at improving the reliability through a pro active approach.
2. Extraordinary maintenance works including activities necessary to resolve reliability issues in the most efficient way, in response to a system malfunction.
3. Retrofit projects focused at improving the functioning of the plant. These projects are carried out once an action plan has been defined and subsequently approved by the Engineering team.
 
 
 
 

24/7 REMOTE MONITORING

Our CMS (Central Monitoring Station) is active 24 hours a day. When a problem occurs on a wind turbine, the CMS immediately takes action to solve it remotely. If the problem cannot be fixed this way, the CMS will contact the WTO (Wind Turbine Operation) department, which will find the solution and organise the on-site intervention.
 
 
 
 

Spare parts MANAGEMENT

Materials are acquired, planned and handled based on logistics activities. All LEITWIND warehouses are connected with each other and managed from the main warehouse, which carries out a quality check of the materials before supplying them.
 
 
 
 

SPARE PARTS SHOP

For those who do not have an O&M contract, there is the possibility of ordering spare parts here.
 
 
 
 

GUARANTEED TECHNICAL availability

It is LEITWIND's priority to ensure that our customers achieve maximum production with minimum downtime. In order to provide additional security and to share some of the risk with the customer, LEITWIND Full Service contracts guarantee technical availability of up to 97%.
 
 
 
 
 

LEITWIND Customer Care

The customer is never alone

Field service

Fast and reliable service anywhere in the world

Technical Service Hotline

+39 0472 727 000

Spare parts management

Worldwide delivery of required components

24/7 remote monitoring

Non-stop availability and immediate solutions