LEITWIND Customer Care

Always by your side

LEITWIND considers its clients as partners with whom to create a more sustainable future. That’s why it’s so committed to ensuring quality, safety, and profitability. Because success is meant to be shared.

LEITWIND Customer Care:

Products

If you sign a Full Service contract, LEITWIND’s O&M services (customer care and maintenance) will also cover non-LEITWIND wind turbines. Almost all LEITWIND turbine owners have chosen this option.

SERVICE HOTLINE
+39 0472 727 000

Administration and offers
customer.care@leitwind.com
+39 0472 727607

Full Service Contract

No worries, everything included.

With the LEITWIND Full Service Contract, LEITWIND handles all the operation and maintenance issues; this contract includes three main areas:

Field service
24/7 remote monitoring
Spare parts management

Moreover, the contract covers up to 97% of the technical support to ensure maximum wind farms profitability.

FIELD SERVICE

Field service area focuses on 3 main activities:
1. Ordinary maintenance works aimed at improving the reliability through a pro active approach.
2. Extraordinary maintenance works including activities necessary to resolve reliability issues in the most efficient way, in response to a system malfunction.
3. Retrofit projects focused at improving the functioning of the plant. These projects are carried out once an action plan has been defined and subsequently approved by the Engineering team.

24/7 REMOTE MONITORING

Our CMS (Central Monitoring Station) is active 24 hours a day. When a problem occurs on a wind turbine, the CMS immediately takes action to solve it remotely. If the problem cannot be fixed this way, the CMS will contact the WTO (Wind Turbine Operation) department, which will find the solution and organise the on-site intervention.

SPARE PARTS MANAGEMENT

Materials are acquired, planned and handled based on logistics activities. All LEITWIND warehouses are connected with each other and managed from the main warehouse, which carries out a quality check of the materials before supplying them.

GUARANTEED TECHNICAL AVAILABILITY

It is LEITWIND's priority to ensure that our customers achieve maximum production with minimum downtime. In order to provide additional security and to share some of the risk with the customer, LEITWIND Full Service contracts guarantee technical availability of up to 97%.