LEITWIND Customer Care

The customer is never alone

For LEITWIND, every customer is a partner in building a sustainable future. That is why LEITWIND is focused on ensuring the quality, safety and profitability of every project. For shared success.

LEITWIND Customer Care:

Products

Almost all owners of LEITWIND wind turbines decide to also sign a Full Service Contract, whereby they choose to entrust LEITWIND with customized O&M services even on wind turbines they do not own.

Full Service Contract

No worries, everything included.

With the LEITWIND Full Service Contract, LEITWIND handles all the operation and maintenance issues; this contract includes three main areas:

Field service
24/7 remote monitoring
Spare parts management

Furthermore to ensure the highest profitability of LEITWIND wind farms, the contract includes a guaranteed technical availability up to 97%.

FIELD SERVICE

Field service area focuses on 3 main activities:
1. Ordinary maintenance works aimed at improving the reliability through a pro active approach.
2. Extraordinary maintenance works including activities necessary to resolve reliability issues in the most efficient way, in response to a system malfunction.
3. Retrofit projects focused at improving the functioning of the plant. These projects are carried out once an action plan has been defined and subsequently approved by the Engineering team.

24/7 REMOTE MONITORING

Our CMS (Central Monitoring Station) is active 24 hours a day. When a problem occurs on a wind turbine, the CMS is instantly informed and tries to fix it remotely. If the problem requires a different kind of assistance, the CMS gets in touch with the WTO (Wind Turbine Operations). The WTO finds a solution to the problem upon consultation with the Park Manager and thus arranges an on-site intervention.

SPARE PARTS MANAGEMENT

The materials management provides the basis for the logistic operations and includes acquisition, planning, handling and material costs. This organizational unit deals with planning and managing the flow of materials required. All LEITWIND warehouses are linked to each other through the main warehouse which supplies and manages them. All materials purchased by LEITWIND are quality checked in this warehouse before being reallocated to the other secondary warehouses as required.

GUARANTEED TECHNICAL AVAILABILITY

It is LEITWIND's priority to ensure that our customers achieve maximum production with minimum downtime. In order to provide additional security and to share some of the risk with the customer, LEITWIND Full Service contracts guarantee technical availability of up to 97%.